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The original " bad " drive is sitting on my desk and wasn't installed when she took the unit home. Regarding the BIOS I checked everything there yesterday and all was good. Sometime this weekend I'll get over to her place and run the Trend Micro scanner to see what's going on there. If that doesn't work I'll be banging my head against the wall. This is one weird scenario only because of the ctrl-alt-del issue.
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