[BoBoMasterDesign]

Danny Ng, victim of the incident

The assault on a KFC customer at Shah Alam i-City came after the outlet ran out of chicken and not because of any racist remark, said the witness who filmed the incident and posted it online.

The witness, who only wanted to be known as Jess, said victim Danny Ng had angrily told the staff: "If there's no more chicken, you tell us lah!"

She told reporters yesterday that the staff then replied: "You jangan kurang ajar (don't be rude)."

Her declaration supports Ng's earlier statement that the assault had not been provoked by racist comments.

Jess, 42, whose video posted on Facebook has since gone viral, said the victim had asked for an apology and threatened to lodge a police report.

In the video clip, several KFC staff can be seen attempting to hold their colleague back after the heated exchange but he managed to land a punch on Ng during the incident, which occurred on Monday night.

Shah Alam MP Khalid Samad, who was also at the press conference, said: "This is an issue about fried chicken, so please do not speculate until it becomes racist in nature."

Segambut MP Lim Lip Eng said the police had asked Ng to identify his assailant at an identification parade in the Shah Alam police headquarters yesterday.

Separately, KFC Malaysia ex**pressed deep regret over the assault and said it had suspended the worker involved as well as other members of the team.

Its deputy president Alan Au said an extensive internal investigation had been launched and a police report lodged.

[BoBoMasterDesign]

Certain quarters not involved in the incident had alleged that it was over racial issues.

George Town, Malaysia, February 11, 2012

Malaysian cops have warned those not involved in the KFC fracas in Shah Alam not to meddle in the incident.

It sparked an online debate over an issue of racialism after a Chinese customer was alleged to have been assaulted by a KFC staff.

Deputy IGP Datuk Seri Khalid Abu Bakar told the media:"This is a problem between the customer and the company and parties who are not involved should not interfere or try to instigate the situation."

Malaysian media had splashed news of the fight between the customer and restaurant staff after the outlet ran out of fried chicken.

But certain partiesalleged that it was caused by racial issues.

Datuk Khalid said the issue could be resolved "through discussions between the parties involved, without any outside interference".

Meanwhile, Selangor police deputy chief Datuk A. Thaiveegan said investigations into the case would be completed in a week.

He said the police had recorded statements by staff of the restaurant.

[BoBoMasterDesign]

The company has suspended several workers and lodged a police report after incident in which a customer was alleged to be assaulted.

Petaling Jaya, Malaysia

KFC Malaysia has taken steps to keep its customers updated on the company’s investigation into the alleged assault of a patron.

The company has been posting regular updates on its Facebook page as it tries to calm the furore over the incident in its Shah Alam outlet on Monday.

"To all our Facebook friends, we hear you out and are aware of your thoughts and concern in this incident.

"We truly appreciate your thoughts in this matter from the bottom our hearts.

"With much regret, the incident that had taken place is still at the point of scrutiny. Updates will be posted soon. Appreciate your kind patience and understanding," it said in its latest posting.

The incident has caused a heated discussion among Netizens.

The ugly event unfolded after customers, some of whom had been waiting for 45 minutes, were told that the outlet had ran out of chicken.

Customers had been waiting to redeem vouchers that included admission to the I-City ferris wheel, snow house and outdoor rides.

The alleged assault by a kitchen employee on a customer was recorded and posted as a 28-second video on YouTube. The clip has since gone viral.

Victim Danny Ng, who lodged a police report on Wednesday, criticised those who tried to turn the incident into a racial issue.

KFC Malaysia in a previous posting said it had launched an extensive internal investigation and appropriate action would be taken.

Several workers had been suspended and a police report was lodged, it added.

Meanwhile, a second video showing incidents prior to the alleged assault has gone viral YouTube.

In the 43-second clip posted on Thursday, an angry customer was heard shouting: "You must say sor*ry!"

A few moments later, a KFC staff member was seen marching out from the kitchen to the counter area but was immediately stopped by his colleagues.

[Roneyslelry]

I remember years ago, pop in to order takeaway just before closing time. When I reached the front of the queue, the staff told me no more chicken. I pointed out the tray behind him where there were newly cooked chicken pieces. He told me that was for staff. I guess nothing has changed.

No matter how this is treated the underlying factor is the long simmering racial tension where the minority is feeding the majority and there is resentment both ways. Razak NEP is an abject failure more in terms of execution. It has been abused.

Everytime a member of minority attempts to seek redress on any issue how trivial it is, he had to watch his tone and mannerism.

[BoBoMasterDesign]

KUALA LUMPUR, Malaysia: KFC Malaysia has met and offered their apologies to Danny Ng Chee Fei, who was assaulted by a kitchen crew member at its i-City branch in Shah Alam.

The fast food chain’s deputy president Alan Au met Ng and his family to extend his regrets and apology during a short meeting at Wisma KFC in Jalan Sultan Ismail here yesterday.

Ng accepted the apology, saying KFC reacted appropriately to the incident. “I am happy with the statement by KFC and have accepted their apology on the matter,” he said.

Ng was also given a voucher by KFC but declined to reveal its value. The incident on Feb 6 came to light when a video recording of the assault went viral on YouTube.

Several KFC staff were seen attempting to hold their colleague back after a heated exchange but he managed to land a punch on Ng.

The management of the food chain and Ng lodged separate police reports on the matter two days later.

Meanwhile, Shah Alam OCPD Asst Comm Zahedi Ayob said investigations into the case had been completed.

[reervieltnope]

so, wat steps haf dey taken 2 prevent such incidents from happening? ... tel us wat u r going 2 do, kfc! ... u gotta win back ur customers ... no customer may want 2 wok in2 a place serviced by ill-trained staff ... n wif real threats dat dey may kena hantam by ze staff ...

[Xewksghy]

The incident exemplifies poor service standards which have plagued KFC Malaysia for a long time.

[Kausilwf]

Ng accepted the apology, saying KFC reacted appropriately to the incident. “I am happy with the statement by KFC and have accepted their apology on the matter,” he said.

Ng was also given a voucher by KFC but declined to reveal its value. The incident on Feb 6 came to light when a video recording of the assault went viral on YouTube.

Yap, go back to do biz as usual and heck care lah. A screwed up justice sytem and racially bias state with no respect to the word "equality" just like in Sinkiesland.

[Kausilwf]

Some Malays are really lazy. They are not there to work properly. I witness this kind of people doing this kind of thing quite a few times already. No more house moving by muds ! One of our things were lost along the way too. Got mud gangsters (infestation) in certain gyms too. So, beware. No gang, no chiong.