[WaysletlyLene]

Customer dropped a laptop off on Friday, 10 minutes before we closed. I told him "OK sir, just so you're aware there's no technical on Saturday so it will be monday before the system is looked at"

Monday, 9:05am:

Customer: My name is Mr ***** I wanted to know how my laptop is doing?

Me: Sorry sir, that hasn't been look at yet.

Customer: Why not? You've already had it 4 days!

Me: Well, you dropped it off on Friday before we closed, we didn't have technical open on Saturday and we've only been open 5 minutes this morning.

Customer: You've had it nearly a week though? I need it for my job! I was promised it would be done first thing Monday morning!

Me: Sir, I booked that laptop in, I explained it wouldn't be looked at till today. I will do my best to get it back to you today.

Customer: Forget it! Just give it me back. If I'd known you were this slow I'd never have bothered.

Me: No problem sir, here you go. Thankyou very much.

Guy just left without saying another word.



Call I just got:

Customer: This is Mr ******, I picked my laptop up this morning. It's not working!

Me: Yes sir, that's correct.

Customer: Why not? You had it nearly a week!

Me: Sir, we had it for 2 days over the weekend, when we weren't open for technical work, which was explained to you. You then demanded it back before we had done any work on it. Naturally it would be in the same condition as when you dropped it off with us.

Customer: It was working perfectly till I gave it to you! You broke my laptop.

Me: Why would you bring a perfectly working laptop to a PC repair shop?

Customer: Don't get smart! I've a good mind to report you to trading standards!

Me: Would you like their number?

Customer: What?

Me: Trading standards telephone number. I can give it to you if you wish, otherwise I must go since I have customers waiting.

Customer: *hangs up*


If you will excuse the comment... phaluscranium (filter that swearbot).