[WaysletlyLene]

Customer dropped a laptop off on Friday, 10 minutes before we closed. I told him "OK sir, just so you're aware there's no technical on Saturday so it will be monday before the system is looked at"

Monday, 9:05am:

Customer: My name is Mr ***** I wanted to know how my laptop is doing?

Me: Sorry sir, that hasn't been look at yet.

Customer: Why not? You've already had it 4 days!

Me: Well, you dropped it off on Friday before we closed, we didn't have technical open on Saturday and we've only been open 5 minutes this morning.

Customer: You've had it nearly a week though? I need it for my job! I was promised it would be done first thing Monday morning!

Me: Sir, I booked that laptop in, I explained it wouldn't be looked at till today. I will do my best to get it back to you today.

Customer: Forget it! Just give it me back. If I'd known you were this slow I'd never have bothered.

Me: No problem sir, here you go. Thankyou very much.

Guy just left without saying another word.



Call I just got:

Customer: This is Mr ******, I picked my laptop up this morning. It's not working!

Me: Yes sir, that's correct.

Customer: Why not? You had it nearly a week!

Me: Sir, we had it for 2 days over the weekend, when we weren't open for technical work, which was explained to you. You then demanded it back before we had done any work on it. Naturally it would be in the same condition as when you dropped it off with us.

Customer: It was working perfectly till I gave it to you! You broke my laptop.

Me: Why would you bring a perfectly working laptop to a PC repair shop?

Customer: Don't get smart! I've a good mind to report you to trading standards!

Me: Would you like their number?

Customer: What?

Me: Trading standards telephone number. I can give it to you if you wish, otherwise I must go since I have customers waiting.

Customer: *hangs up*


If you will excuse the comment... phaluscranium (filter that swearbot).

[simmons latex mattress]

Unbelievable... [no]

[Clarissa]

[rofl][thumbup]

[tiereenny]

Unbelievable... [no]

Sadly, its not
Dealing with costumers is both fun, challenging and frustrating at the same time.

[yasalaioqe]

Unbelievable... [no]

Work with me for a week, f*ck it, 2 days and you will cry at the stupidity when it comes to IT.

Last week I had to explain to a Manager how when running a report in some software we run in "display mode" it wont print but display the information, but running it in "print mode" will run the report and print it out.
[rofl]

[#[SoftAzerZx]]

You make me feel better when read your posts.

I have the same exact job but in my own workshop, thankfully the people here are much more decent. I do get problems but only a couple of times during a whole year.

[Boripiomi]

Love these posts [thumbup]

[Zmniubqr]

Just had a guy on friday call up asking what his email address and password were

I looked in our database, his laptop was last in on the 12th of august for a service and to set him up an email address (we charged for the service as we have fixed rates and just setup the email for free) he then proceeded to ask if we still knew what his email was, i told him "no unfortunately we dont keep personal information like that, sorry" . he then asked "why would it just disappear, ive been using it for a while" (i assumed he meant he had it saved in his browser and then someone, even him deleted it and never memorised it for logging in), i said i really couldnt say as to why someone would delete it. (for obvious reasons, as if by magic there was another reason for why it wouldn't be there other than user error) he then asked is there anyway you can find it out for me, i told him we wrote it on the bookin sheet we gave you, if you locate that you'll know. he then replies "sure i didnt keep that. look your not being very helpful, whats your name". i replied "______", hey then proceeds with "alright look _____, your not being very helpful, ill call back when your not here" then hangs up.

[WaysletlyLene]

Truth be told I think I may look for a new job in the new year, always wanted to work with animals...

[simmons latex mattress]

Truth be told I think I may look for a new job in the new year, always wanted to work with animals...

No need to switch then.

[ovenco]

Truth be told I think I may look for a new job in the new year, always wanted to work with animals...

For me even though I have several certs, I work full time in the electrical industry and just fix stuff when I have time. Here, the IT industry is not that strong and the money is not there. How is the average salery over there?

[Erawise]

It's starting to look like the people over there are even more retarded than the people here.


Not quite there yet, but it's getting close...

[DzjwMKo5]

I swear you have to be making this stuff up. Or is the UK really that much worse?

[Eromaveabeara]

I swear you have to be making this stuff up. Or is the UK really that much worse?

this has been a long running debate,between me and a few others.

he may be a bit of a fantasist [yes] but then again we cannot disprove his encounters.

I may have to take a trip to his store to investigate,and be an undah cuvah bruvah. [yes]

[vTLWqa1l]

this has been a long running debate,between me and a few others.

he may be a bit of a fantasist [yes] but then again we cannot disprove his encounters.

I may have to take a trip to his store to investigate,and be an undah cuvah bruvah. [yes]

I come across people like that every now and then at work. One of the guys here spent around 15mins on the phone to a guy to get him to download our remote access software so we could log onto his PC (all he had to do was type in tools.company.co.uk). But then it was pretty obvious he probably spent most of his life on one substance or another.

[WaysletlyLene]

I'll confess, at times I condense a story to cut to the chase. Some cases a 15 minute back and forth covering the same topic over and over again doesn't make interesting reading. But yes, a guy did saw a graphics card in half to make it fit his slot. I did upset a woman for telling her that blaming me if she caught virus's after not updating her antivirus for over a year was like blaming her doctor for her getting the clap after not using condoms. I did have a guy who thought a PCI card didn't need plugging in "because it was wireless" and I get my fair share of dirty, smelly people who stink the shop out for a good hour. And porn... lots and lots of porn.

On a side note, the police rang me last week to tell me the guy we caught wth kiddy porn was sentenced.

300 hours supervised community service, 2 year supervisional order, placed on the sex offenders register and ordered to 6 months of councilling. He was also banned from working with children for life.

I have no idea how bad some of the stuff was on his PC, only the few bits and pieces I found (hence why the police ended up involved) but I still feel he's gotten off way too lightly.

Edit: As for salaries in the UK. Truth be told I'd probably make as much stocking shelves in Tesco. If I try to make sense of why I still work where I do I can't. I get frustrated by the customers and other staff, I don't get paid well and there's no real work benefits. I guess it comes down to the reasonable level of freedom and self management it affords me and my health problems making a more strict environment likely unworkable.

Still, I'm lucky enough to be independantly financially secure, so I don't have to worry about it too much.

[yasalaioqe]

I find here in the company I work for at least, most computer users just don't want to know, how what and why something is or isn't happening, so rather than thinking about what is going on, they rather pass it straight over to someone else to deal with, then down the line get confused and start babbling about stuff that makes no logical sense.

On top of that, they can't be bothered to assist themselves with rectifying the issue.

The amount of calls I get during a week, were the user complains that a printer isn't printing. I turn up, or remotely access the printer, to find a "out of paper" message, or replace toner onscreen. The fact was, the user was too lazy to get up off their arse and look at the printer, but rathered staying put, printing and because the thing didnt whirl up, they logged a call.

I regularly have arguments over the phone with line managers who can't be arsed to pick up the phone and speak to their Dealer IT tech support over a dealer system/website thats broken which we can't touch, and rather spend 30mins on the phone to me arguing about it, trying to get me to make the call. Introducing a pointless middle man, as I will only go back to the line manager and ask the questions to get answers for the tech support.

I have plently of nightmare storys much along the lines of Hexus but from an internal company perspective. Most of his storys I can relate to 100%.