[dhrishiasv]

I've bought a fair deal of stuff and have never got a faulty item but the other day I purchased a Toshiba SD360E and it works but the RGB SCART outputs only the red component. After a bit of testing (using other SCART cables and other RGB SCART devices) I am certain that the player's SCART socket is flaky.

My question, as the title says, do I contact amazon or toshiba(haven't registered the product due to the fault)? If amazon, has anyone done this before? Anything I should know (like hidden charges)? I just want to get this swapped before X'mas.

[VINPELA]

Although new enough to get Amazon involved they probably aren't geared up for returns - sure they will help you best they can, Amazon are one of the best companies out there as far as CS goes.
However in your case I'd be extremely tempted to go straight to Toshiba.

[crumoursegemo]

contact both?

[kylsq0Ln]

This isn't specific to Amazon, but the way I deal with my returns is that if it is within 30 days of purchase, I contact the vendor or store (Amazon) that i purchased the item from.

Beyond that, I contact the manufacturer, which in your case is Toshiba.


So you say you bought it the other day - try Amazon first.


Hope you get it sorted quickly mate

[dhrishiasv]

I did email Amazon...this was their response (I removed some links):


Dear Customer

Thank you for contacting Amazon.co.uk regarding your order (#).

We are sorry to hear that you have encountered an issue with this
item "Toshiba SD360E Multi-region Capable DVD Player with HDMI
(Multi Region Capable)".

In the majority of cases, we have found that many functionality
issues can be resolved by closely following the instruction methods
described in the manual. To help you to understand your new
purchase, we also recommend you visit our online Electronics & Photo
Info Centre using this link:

http://www.amazon.co.uk/gp/feature.h...98753-0400432?
docId=154689

From these pages, simply select the appropriate product line, and
then click the "Buying Guide" link to discover additional product
information.

If none of the suggestions above are of any further help to you we
would request you to contact the manufacturer once to try and
resolve the issue as they are in a better position to provide
additional support services for their specific products. You may
contact "Toshiba" by using the following web site:

www.toshiba.co.uk

If the manufacturer has been unable to assist you, our returns policy
may be accessed at the following Help Desk link:

http://www.amazon.co.uk/gp/help/cust...?nodeId=502480

Please enclose the packing slip in the carton, wrap the package
securely using the original packaging if possible, and post it to
the address below, with all warranty cards, licenses, manuals or
accessories (if any).

Amazon - Customer Returns
2 Cloch Road
Faulds Park
Gourock
Inverclyde
PA19 1BQ

As noted above, for your protection, we recommend that you use a
recorded-delivery service. To track your recorded item, please use
your carrier's online tracking service.

Any postage charges that you incur for this return will be refunded
back to you on the receipt of the defective item. Please allow up to
two weeks for a return to process.

Please contact us using the link below and let us know your carrier
service, tracking number. On confirmation of receipt of the item at
our Fulfillment Centre by your carrier, please allow between 5-7
business days for us to issue refund.

http://www.amazon.co.uk/email

If you wish to discuss our returns policy further, our Customer
Service team can be reached from Monday to Friday, between 8:00 am --
6:00 pm (GMT).

================================================== ==================
Phone: 0800 279 6620 (from within the UK)
+44 20 8636 9451 (outside the UK)

Fax: 0800 279 6630 (from within the UK)
+44 20 8636 9401 (outside the UK)
================================================== ==================

Thank you for shopping at Amazon.co.uk.


Please let us know if this e-mail answered your question:



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Warmest regards

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================================================== ===================
Free UK delivery on orders over GBP 15 (See details & conditions)
www.amazon.co.uk/supersaverdelivery

> Subject: Received Damaged, Defective or Wrong Item
> To: "form-info@amazon.co.uk" form-info@amazon.co.uk
> ITEMS:
> Toshiba SD360E Multi-region Capable DVD Play...
> Comments:I recieved the item mentioned in the aforementioned order
and have found the SCART output to be defective when put in RGB mode
(this has been tested on 2 TVs and several SCART cables, all with
the same result); the image is red as if only the red color
component is being output. I am uncertain whom I should be
contacting regarding this defect but I would like to have this issue
resolved ASAP before the Christmas holidays begin. Please advise.
>
> Thanks in advance.
> --------------- Still not sure what I should do.

[Gazeboss]

They have said you can RMA it to them, do it.

[gydrorway]

In the UK your contract is with who ever you purchased the item off, in this case Amazon, and that's who you should contact.

[seekfrieddy]

i had a problem with my logitech speakers and i got them off amazon.

they were great, send all the stuff back to them.

my speakers with even 14 months old and i got a full refund.

[dhrishiasv]

True, I just hope the box hasn't been trashed; I can't find it (I gave this as a gift). So long as that won't pose an issue, thanks for the info Dirk and Bungle.

Also Scoss, how did you return the Logitechs after 14 months? What did you tell them? Also I'm not looking for a refund...I see no reason to, unless there's a reason I should try to? I just want to get a replacement unit.

EDIT: Found the box, guess I'll verify with amazon first then get the thing swapped.

[seekfrieddy]

True, I just hope the box hasn't been trashed; I can't find it (I gave this as a gift). So long as that won't pose an issue, thanks for the info Dirk and Bungle.

Also Scoss, how did you return the Logitechs after 14 months? What did you tell them? Also I'm not looking for a refund...I see no reason to, unless there's a reason I should try to? I just want to get a replacement unit.

EDIT: Found the box, guess I'll verify with amazon first then get the thing swapped.

well the fuse had blown for the 3rd time in a matter on months so it was faulty. i was gob smacked when they offered me a refund.

i just worded a pretty pissed off email about the item.